From 1st January 2026 all public services within Health & Social Care, including General Practice will be using a new complaint handling procedure. The Model Complaint Handling Procedure (MCHP) will replace the current Department of Health Complaint Directions and Guidance and as such providers will have a statutory responsibility to follow the new procedure. We will be joined by Julie Healy from NIPSO to give an overview of the latest guidance and answer any questions.
The MCHP for the Health & Social Care Sector was published by the Northern Ireland Public Services Ombudsman in July 2025. The Procedure and associated guidance, including a Short Guide developed for Family Practitioner Services can be accessed here Model Complaints Handling Procedures | NIPSO
