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The Covid-19 pandemic has considerably decreased the number of face-to-face appointments. In response to this, the health and care systems have been working hard to continue to meet people’s needs through an increase of remote online consultations and use of digital channels. As a result, the exchange of photographic images, audio and video recordings from patient to clinician has become a more popular method to share information and aid diagnosis.

At the request of Our Healthier South East London ICS, the Health Innovation Network (HIN) has consolidated the key points of information governance to be aware of from a variety of reliable national guidance and resources. This includes the MDU’s recent publication “receiving and storing patient images from online consultations” (May 2020), advice from the GMC, BASHH/FSRH standards for remote consultations and the Medical Advisory letter referencing Telemedicine (30th April 2020).


Code of conduct

Clear communication of actions between patient and clinician

Capacity to consent

Sensitive/intimate images

Intimate examination

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